Try FreshStore without any risk. Read on to find out how to take advantage of our Refund Policy and all the details you need.
We are sure you are going to love FreshStore but if for any reason you don’t, simply follow the instructions below to receive a fast and full refund.
You have a full 30 days to try FreshStore for free. If you are not satisfied with the product or have some questions we have an expert support team waiting and read for you to achieve your goals.
If you are not yet seeing traffic or commissions from your store, we recommend patience and consistent actions. Remember to use the wealth of knowledge in our training guides, the members mastermind Facebook group, and our support team to help you achieve your goals.
We are committed to helping you achieve your goals and our support team will always offer to help you out.
We may ask your reason for requesting a refund so that we can offer you help or an alternative. We have many members who continued their membership once we were able to address their concerns and answer their questions.
If you prefer not to give a reason for a refund, that is absolutely fine, and it does not affect your refund.
In the event of a refund, your account will be closed immediately. The websites and stores in your account will be taken offline and scheduled for deletion.
We do not keep any backups of refunded accounts and any data will be non-recoverable within 24 hours of your account closing.
Please ensure you have backups and exports of all your data before confirming your refund in order to avoid data loss.
You are eligible for a refund within 30 days of the first payment of your FreshStore plan. Plan upgrades, plan downgrades and subsequent recurring payments are not eligible for a refund, with the exception of sale-event one-time upgrade offers (see Sale Event Upgrades below).
We do not offer partial refunds for unused portions of a subscription period.
To prevent abuse, we do not offer refunds when you have received a refund for a previous payment within 90 days.
We do not offer refunds to members that have broken our Terms of Service as outlined on this website. Any breaches of our Terms of Service invalidates our refund policy and any right to a refund.
AI credit abuse. Every FreshStore plan includes a generous monthly allowance of AI credits for legitimate use on your stores. If we detect patterns consistent with AI-credit abuse, for example consuming a large share of your allowance within the trial or refund window, automating AI generation at a rate inconsistent with genuine store-building, or using AI outputs in ways that breach our Terms of Service, we reserve the right to refuse your refund, or offer a partial refund proportional to your legitimate use of the service.
FreshStore Accelerator membership. Your Accelerator membership is refundable within 30 days of your first payment. Its benefits cost us money the moment you take one, so if you have taken any we refund your payment less what you took, at the price we sell it for. A free domain registration is $20. A store review is priced as listed on the store review page. Bonus AI Chips you have spent are deducted at the same rate we sell chips. Store promotion on our channels is free of charge and is never deducted. You keep everything you have taken, and the deduction can never be more than you paid, so the smallest refund is zero and we will never charge you for a benefit. If you have taken none of them, contact support within 30 days and we will refund in full. Where an Accelerator membership is included with a plan purchase rather than bought on its own, for example as part of a sale package, the same rule applies to that purchase. We tell you what a benefit will cost your refund before you take it.
Some addons, other products or services offered by FreshStore and our parent company Fresh Labs may not be refundable. These include, but are not limited to:
Reseller License. The Reseller License is not refundable. Buying it opens the full reseller training, checklists and kit immediately, which is what you are paying for. You can cancel the yearly renewal at any time from the billing area of your account, which stops future payments; already-paid amounts, including the setup fee, are not refunded. Your FreshStore plan keeps its own 30 day refund and is unaffected. The sale-event carve-out below is the one exception.
If our team imports multiple stores or WordPress websites into your FreshStore account this may end your refund period. This is due to the manual work involved. We will always inform you and get your consent before starting any imports if this is the case.
Our refund policy for a specific product or service can be found on the order page for that product or service.
In the event that there are no details about a refund policy on the order page, the product or service is non-refundable.
Third party products and services recommended by FreshStore are not covered in this refund policy.
When you purchase a FreshStore plan during one of our sale events (for example SEO Summer, May Madness, Spring or Black Friday) and you accept the post-checkout one-time upgrade offer ("OTO") on the confirmation step, the OTO upgrade charge and any reseller licence bundled with that upgrade are refundable in full as part of your standard 30-day refund window.
This sale-event carve-out specifically overrides the general non-refundability of plan upgrades, and overrides the non-refundability of the Reseller License when that licence is granted as part of a sale OTO. A licence granted with a sale OTO carries no yearly renewal fee, so there is nothing further to refund on it. Your full year-one payment (the original plan charge plus the OTO upgrade charge) is eligible for a single full refund within 30 days of the first payment.
All other terms of this refund policy still apply, including the 90-day repeat-refund restriction, the AI-credit-abuse clause, and the Terms of Service compliance requirement. The carve-out applies to upgrades taken on the sale's own checkout flow only; later self-service upgrades from your account dashboard remain non-refundable.
To request a refund of a sale OTO purchase, contact our support team within 30 days of your original payment.
Please contact our support team about a refund or payment dispute before opening a Chargeback or PayPal dispute. We will always be able to resolve your refund request directly.
Opening a Chargeback or a PayPal dispute will delay your refund by at least 30 days. FreshStore has no control over the speed of disputes being processed and the money may be locked up for a long period of time.
Opening a Chargeback or a PayPal dispute will automatically cancel your right to a refund in all circumstances. This is due to the reputation damage and costs incurred by FreshStore when a dispute or chargeback is placed.
When you open a Chargeback or a PayPal dispute, we are charged a fee by PayPal and/or our payment provider. It also affects our company reputation with the payment providers, increases our fees and jeopardizes our ability to accept payments in the future.
We will contest any Chargeback or PayPal dispute and will show our records to your financial institution. This includes account access logs, IP addresses, Terms of Use agreements and support ticket correspondence.
We are committed to helping you and finding a solution to all disputes. Please contact our support team who are ready and happy to help.
